Knowledge Base/Tango Knowledge Base/Solutions to Common Problems

My phone number is not verified, help!

Tango Support
posted this on February 15, 2011 16:52

To resolve this issue, please follow the instruction below:

Navigate to your Tango settings, edit your account information, and make sure that your information is accurate. Once you're done, tap Save

Note: Adding your email address enables Tango to keep your account more secure by allowing you to verify by email.

 

If you previously registered with the same email address:

You will now see a prompt to enter a verification code. This code will be delivered to your email address (please check your spam and junk folder). Enter the correct verification code in Tango and your phone number will be verified. If you do not receive the code within 5 minutes, you can tap on Verify by SMS.


If you don't receive the email or did not enter one in your previous registration:

You can verify by SMS. A prompt will appear to send a free verification SMS to your device. Once you receive the SMS:

Android: Tango will recognize the incoming SMS and automatically verify your account.

Apple / Windows Phone: Tap on the link. Tango will launch and your phone number will be verified.


Note to Android users: If the SMS arrives but your account is still not verified, make sure you do not have a 3rd party SMS application, such as GoSMS installed. This may conflict with your device's native SMS application. Please disable/remove this application and try the above steps again.


Note to Android tablet users: You will need to register a different phone number and email address for each device you wish to use Tango on.  See the Related Articles below.

 

If you’re still unable to receive the verification email or SMS, please submit a support request and we'll get back to you as soon as possible.


Related Articles

See Also:

- What phone number should I use to register my tablet?


- (PC) I am unable to receive the verification code, help!


- I am receiving an "Email Validation Required" error

 


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