I'm experiencing audio issues while in a Tango call
posted this on January 25, 2011, 19:42
If you're having audio problems while in a Tango call, please follow the guidelines below:
Make sure you and your friend are running the latest version of Tango. Update Tango now!
Check that you have your volume correctly set while in a Tango call and your friend has not accidentally muted their end of the call.
If the audio is choppy, ensure that you and your call partner have a good network connection. Try Tangoing when both sides are on the cellular network (mobile users) and then when both sides are on Wi-Fi to see if network bandwidth is the issue.
Try connecting a wired headset to both sides of the call (this should help a lot!).
Try to Tango in a quieter environment to reduce background noise.
If you are trying to Tango with another device that is physically close to your device, a feedback loop may be causing noise. If this is the case, please try moving further away from the other device.
Specific Device Tips
- Android users - for optimal audio performance lower your volume 1-3 clicks below the maximum level.
- iPod/iPad/iPhone users - if you are experiencing sudden low or no audio, try rebooting your device and ask your call partner to do the same.